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SolutionsAcademy
By registering for a course on this website, you agree to the following terms and conditions.
You will pay the training fee of your respective course. The course can be paid in installments. The entire training fee (and VAT if applicable) has to have been paid in full by the end of the program (last session of the class portion of the class) without any deductions. We will only issue a certificate for the course if we have been paid in full.
Cancellation is possible without charge up to 4 weeks prior to the first session. If you cancel two weeks before the first session, 50% of the course fees need to be paid and after 1 week prior to the first session, the whole fee must be paid. If you can nominate a fully paying replacement participant, the fee will be waived. Cancellation needs to be in written form via an email to info@solutionsacademy.com. We will confirm the cancellation and refund the fees (if applicable) within 30 days.
If you have started the course and want to terminate during the course, we will not reimburse partial or any course fees. If you cannot continue with the course for health or other reasons not in your control, we will strive to make a free participation in another class possible. This depends on the availability of free spaces in other classes.
We can cancel the program. You will be notified as early as possible. In case of a cancellation by us any fees already paid will be reimbursed. Any and all other claims or demands are excluded. We accept no liability for consequential or secondary financial losses, property damages or any other damages.
We reserve the right to make changes in dates, platform, trainers etc. Participants will be notified as early as possible.
Our courses are rooted in principles of respect, appreciation, and the creation of a constructive and enjoyable learning and experimentation environment for all learners. We have very rarely experienced threats to the constructive learning and experimentation environment, but for the safeguarding of all we need a recourse to re-establish our constructive learning environment if someone behaves in ways that make learning difficult.
By enrolling in our courses, you agree to abide by the following terms (as do all participants):
You acknowledge and agree that we reserve the right to terminate your course enrollment without any refund, either partial or in full, if any of the following circumstances occur:
In the event of a breach of the behavior standards on your side, our grievance procedure will be as follows:
We appreciate your commitment to creating a positive and respectful learning environment for all participants.
If you would like to raise a complaint against us, our grievance procedure will be as follows:
If you have a complaint about the administration or contracting: You write to info@solutionsacademy.com and we will arrange a suitable conversation partner to resolve the issue as soon as possible.
If you have a complaint about the training, mentoring or supervision:
We record sessions of our classes on zoom and make them available to the other participants and trainers in the class. They will be deleted automatically after 30 days. By booking a class with us you agree that we can record the sessions and make them available to the other participants in the class and to our trainers. In no case will we make the recordings available to anyone else. By booking a class with us, you also confirm that you will not share any of the recordings outside the group of participants of the particular class.
Because we want to protect the privacy of our participants, you are not allowed to record or download the sessions or use any transcription or AI tools.
Mentor coaching sessions and supervision sessions are confidential. You guarantee that you have written consent from your clients for the coaching, mentoring or supervision sessions recordings you upload onto our system and make available to the mentor. We will not share these recordings and/or transcripts without written permission by you and your clients except for reaccreditation purposes with ICF.
You have 12 months after the end of the class to complete all mentor coaching and supervision hours included in the class (if applicable). A mentor coaching or supervision session booked with a mentor or supervisor can be canceled free of charge up to 48 hours before the mentoring or supervision session. If you cancel or wish to change the date after that time an additional fee of 250 € will have to be paid.
For mentor coaching, you must supply a different recording of a coaching session for each mentor coaching. You may not use coaching recordings already discussed in class. The recording must be 20-60 minutes long, in MP3 or MP4a format. It must be a recording of a coaching session with you and a client. You may not edit the recording. It is not permitted to use AI to generate the recording.
The recording needs to be uploaded one week prior to the mentor coaching session. If the recording is not supplied one week prior to the mentor coaching session, the mentor can cancel the session, and the session will have to be rescheduled.
If a recording of the mentor coaching session or supervision session is produced both you and we guarantee that this recording will not be shared, under any circumstance to any other person.
In order to graduate successfully, you need to supply a performance evaluation recording which meets the requirements for the respective level of the class. If you do not pass this evaluation, no certificate will be issued. The assessment of the performance evaluation as a “pass” does not guarantee that the recording will be accepted by ICF for the desired level. We will keep records of the your pass / fail performance evaluation and the marker sheets of the individual mentoring sessions. These are shared with other mentors within our company.
Mentor coaching and supervision offer learning support for you. In no way should they be used as a replacement for professional mental health support.
For EMCC accreditation, you will need to supply a “portfolio” document which we will evaluate. This document will be stored in our system for a randomized review of our EMCC auditor. It will be deleted as soon as the annual EMCC external audit has been successfully conducted.
All training materials, slides, videos, and documentation remain the intellectual property of Speaking! GmbH / SolutionsAcademy under creative commons. Participants may use materials only for personal learning, not for resale, reproduction, or training others without written consent.
We strive to provide a smooth and reliable online learning experience. However, we are not responsible for temporary interruptions, delays, or malfunctions in the delivery of online sessions caused by factors beyond our control, including but not limited to failures or outages of third-party platforms (such as Zoom, Teams, or our Learning Management System), internet connectivity issues on your side, or other technical disruptions.
In the event of a technical interruption during a session, we will make reasonable efforts to resume or reschedule the session. Such interruptions do not entitle participants to a refund or reduction of course fees.
You are responsible for ensuring that you have access to a stable internet connection, a functioning camera and microphone, and an appropriate learning environment free from significant distractions. You are also responsible for installing and maintaining any required software (e.g., Zoom, Teams, or other platforms we may use) and ensuring that your devices meet the technical requirements for participation.
If you experience technical difficulties, we encourage you to contact us as soon as possible so we can assist within reasonable limits. Persistent inability to participate due to technical issues on your side does not entitle you to a refund or reduction of course fees.
You may request details of personal information which we hold about you under the EU General Data Protection Regulation (GDPR). If you would like a copy of the information held on you please write to info@solutionsacademy.com.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
We will delete any data upon your request as early as we can. A written request either to info@solutionsacademy.com or via letter is necessary.
Your data is protected under the terms of the 2018 EU General Data Protection Regulation based on our privacy policy.
This privacy policy sets out how we use and protect any information that you give us in connection with delivery of our services.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, we confirm that it will only be used in accordance with this privacy policy.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 Jan 2018.
We may collect the following information:
We require this information to provide you with any services you have requested from us. Under no circumstances will this information ever be disclosed or transmitted to a third party except to the accreditation bodies, EMCC and ICF.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Should individual terms of this contract be ineffective or lose their effectiveness due to later circumstances or should a loophole emerge in this contract, the legal effectiveness of the other provisions is not affected. The invalid contractual provision shall be replaced or the loophole filled by an appropriate provision which comes as close as possible to what the parties to the considered would have wanted, had they considered the point.
The contractual relationship is subject to the laws of the Federal Republic of Germany. The place of jurisdiction is Bad Homburg v.d.H., Germany.
BY REGISTERING YOU ARE CONFIRMING ACCEPTANCE OF THE ABOVE TERMS AND CONDITIONS AND OUR PRIVACY POLICY.
Speaking! GmbH — SolutionsAcademy
Schaberweg 23
61348 Bad Homburg v.d.H.
